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  Post & Packing

We charge a flat rate of £1.65 for all UK orders. For orders outside the UK, we charge by weight: take your cart to the checkout to see the post & packing charges calculated.

orate - gsm mobile phone accessories & batteries

line
T: 0870 446 7283
F: 0870 446 0329
E: email us
line
See Why we
picked these
0870 numbers

Ring tones, mobile gaming, online texting, mobile content portal

 

 Privacy Policy

Information

About Us Orate Ltd was established in 1999 as a telecoms consultancy, and a webshop was added in 2000. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the shop pages.

The www.orate.co.uk website and webshop is a trading name of:
Orate Ltd
32 Bull Road Ipswich, Suffolk, IP3 8GP , United Kingdom
Phone: (0) 870 44 67283
Fax: (0) 870 44 60329
Email: team @ orate.co.uk
VAT Registration Number - GB 750 7142 48


Our liability to you in connection with any order will not exceed the total price charged for the relevant item(s).

Our terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

Orate Limited is a company registered in England and Wales with company number 3875553. The registered office address is 16A Falcon Street, Ipswich, IP1 1SL, United Kingdom.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. You can check the contents of your shopping basket at any time, and make adjustments to quantities and products selected. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard, as well as payment using Paypal. You can pay securely online or you can chose to send your credit card information via phone, fax, or snail mail. We recommend that you do not send your card details by email. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

When a confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We make a flat rate charge for postage and packaging of £1.65 within the UK (£1.40 plus 17.5% VAT). This rate stays the same, regardless of size of order, effectively offering a discount to customers who purchase more than 1 item.

Our postage charges for despatch elsewhere in the European Union, or to a number of other countries, are a reflection of real postage charges, plus the cost of packaging and labelling. We do not aim to make a profit on our postal charges.
Delivery Schedule We will normally despatch your order to you within 5 business days. International orders are generally received in under 10 days. Please note that we have some orders despatched direct from the supplier, for example, in the case of Vega holsters.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or elsewhere in the European Union, 17.5% VAT is included in the prices quoted online. Orders from outside the European Union are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach Secure Trading or Paypal, who process our transactions for us. Neither of these organisations tell us details such as credit/debit card numbers, etc.

Your card details are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Please note that we cannot normally refund SIM cards once they have been broken out of their retaining card.
Reaching Us If you need to reach us, please email us using the "contact" link on the online shop pages, alternatively, you can call on (0) 870 44 67283 (International +44 (0) 870 44 67283 ) or fax us on (0) 870 44 60329 or write to us at 32 Bull Road Ipswich, Suffolk, IP3 8GP United Kingdom
Privacy Policy Orate Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

-- faulty items: If an item develops a fault within its warranty period, please follow the following procedure -
  • contact us for a returns number
  • return the item to us by post. We cannot be responsible for non-delivery, so we recommend that you get a certificate of posting.
  • we will either provide a replacement or refund your payment in full.
-- non-faulty items: If for any reason you would like to return an item within 7 days of receipt, please do the following -
  • contact us for a returns number
  • return the item to us by post. We cannot be responsible for non-delivery, so we recommend that you get a certificate of posting.
  • we will refund your original purchase cost, excluding your and our postage costs.
  • if a SIM card has been snapped out of its plastic retaining card, we regret that it is not possible to provide a refund.
  • the product and any associated retail packing must be returned in good condition
-- refunds: All refunds will be made to the payment card or to the Paypal account which was used for the purchase. If you have paid by cheque, we will post a cheque to you. Please allow 21 days from our receipt of your returned item(s) for the refund to be dealt with.
Remittance Terms We keep our prices competitively low by working on a prepayment basis.

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